Terms & Conditions
Our shortbread cookies are baked and hand made to order, therefore some minor variation in colour and design is possible, and may contain nut traces.
To enjoy our cookies at their best we recommend consumption within eigth weeks of delivery.
We use quality ingredients in our recipes including: Wheat flour, semolina flour, butter, eggs, sugar, vanilla extract, cocoa powder, ground cinnamon and lemon flavouring,
Our icings contain glucose syrup, water, vegetable oil, vegetable glycerol, emulsifier, acidity regulars, stabiliser
Colourings used within our designs include E102, E104, E110,E122, E124, E129, E133, E151, and E171.
Orders are delivered by 24 hour courier (signature optional) to your specified delivery address. We cannot take responsibility for delays in delivery outside of our control, including industrial action. We cannot accept responsibility for return postage costs or items lost or damaged in transit due to circumstances beyond our control.
Due to the nature of our products we cannot accept returns and only issue refunds if you received an incorrect order and it is returned to us in the original packaging within 7 days of receipt of goods.
Cancellations must be received at least two weeks prior to your specified delivery date, and received by email/written confirmation.
Quintessential Cookies reserves the right to cancel any order with reason at any time and issue you with a full refund.
Quintessential Cookies will not disclose your personal information to any third parties.