Terms & Conditions
Our cookies and cakes are hand made to order, therefore some minor variation in colour and design is possible.
To enjoy our Shortbread and Gingerbread cookies at their best we recommend consumption within 8 weeks of delivery. Macarons have a 1 week best before date, as do our Cakes, Cupcakes and Cake-Pops. Donuts are best eaten on the day of delivery.
We always include a list of ingredients with your order but please also note the following allergen advice; our products contain WHEAT, GLUTEN, DAIRY and EGGS unless ordered otherwise (Gluten, Dairy and Egg free variations are available).
Orders are delivered by 24 hour courier (signature optional) to your specified delivery address. We cannot take responsibility for delays in delivery outside of our control, including industrial action. We cannot accept responsibility for return postage costs or items lost or damaged in transit due to circumstances beyond our control.
Due to the nature of our products we cannot accept returns and only issue refunds if you received an incorrect order and it is returned to us in the original packaging within 7 days of receipt of goods.
Payments & Cancellation Policy:
Payment for your order must be received at least two weeks before delivery/collection or upon ordering if notice is less than two weeks. Payment instructions are included on your Order Form.
For larger orders (over x24 items) we require a 50% deposit to secure the order. The balance is payable two weeks before delivery/collection.
Cancellations must be received at least two weeks prior to your specified delivery date, and received by email/written confirmation.
Quintessential Cookies reserves the right to cancel any order with reason at any time and issue you with a full refund.
Quintessential Cookies & Cakes will not disclose your personal information to any third parties. We may contact you occasionally to promote our seasonal products or special offers. You can opt out of this at any time.